** CLIENT INFORMATION – Corona Virus / Covid-19 **

Updated governing body guidelines (please see flow chart below), mean that we are able to offer limited appointments where there are animal health or welfare implications. These apply to existing and new clients. All new referrals will be assessed remotely initially.

Clinic appointments will be limited to the flow chart criteria (see below) and will be in accordance with social distancing measures advised by the government, a thorough risk assessment and associated risk management interventions.

These interventions MUST be adhered to and are set out in detail below.

We will, in addition, be continuing to offer our remote service (message / phone / email) for those clients not fulfilling the criteria or unable to attend appointments due to self-isolation.

We will be contacting clients who have had cancelled appointments as well as those not using social media.

If you have any concerns or questions in relation to this post, please do not hesitate to contact the clinic on 01639 643188. The clinic phone will be manned 24/7 by calls being diverted to a mobile number. All calls, emails or messages will be responded to as soon as we possibly can.

We have been extremely concerned about the welfare of the animals we care for – we know what a negative impact missed treatments can have on mobility and pain. We are so pleased to be able to start treating our vulnerable patients again and want to thank you all for all your support and understanding over the past few weeks.

RISK ASSESSMENT – Novel Corona Virus Disease 2019 (COVID-19)

Summary: This risk assessment has been developed using the Liklihood x Impact Matrix and identifies risk management control measures identified as necessary to reduce the infection control risks associated with the COVID-19 virus pandemic. These control measures apply equally to staff and clients of CS Animal Hydro and Physiotherapy Ltd. and have been designed to mitigate the impact to our current services and patient care as much as possible.

RISKS: Infection and cross-infection of COVID-19 (HIGH)


1. Anyone with symptoms such as a new persistent cough, high temperature or any other symptoms relating to Covid-19 or anyone who has been in contact with person(s) showing such symptoms or known to have the virus MUST NOT attend the clinic until the advised self isolation period has been completed.

2. Wherever possible, only one pet owner to attend each appointment.

3. When you arrive for your appointment, please call the clinic on 01639 643188 to let us know you have arrived. Please do not enter the clinic.

4. A member of staff will come out to meet you in the car park and use one of our leads, which will be disinfected between each patient, to bring your pet in to the clinic for treatment.

5. We will call you from the clinic to discuss progress / symptoms / history / further advice and treatment plans. You will need to bring a mobile phone with you.

6. Payments and follow up appointments will also be managed via telephone.

If you are concerned about anything contained in or omitted from this risk assessment and it’s associated control measures, please do not hesitate to contact us on 01639 643188.

As you all know, our primary concern is for the safety and well being of you and your pets. There are many uncertainties still in these troubling times, but we assure you that we are closely following advice and guidance as it emerges.

Best wishes to you all and we hope to see you soon. Stay safe,

Ceri and Lesley

We are the only fully inclusive Animal Physiotherapy Centre in South, Mid and West Wales owned and operated by a fully qualified IAAT registered Veterinary Physiotherapist. We are a family run business with a love of animals that extends across work, home and leisure. We have (currently) ten dogs of our own; some rescue, some home bred along with horses, cats and goats.

We work and show our own home bred working Labradors and Large Munsterlander and show our Hunters at a national level. We are very proud to be showing at both Crufts and The Horse of the Year Show which is testament, we feel, to the commitment we have to the health, fitness and well-being of our animals.

Veterinary Physiotherapist Ceri Simpson graduated from Aberystwyth University with a degree in Equine Science and gained her post graduate qualification in Animal Physiotherapy in 2014. She holds BHS qualifications to stage 3, was an Equine Tutor for Coleg Gwent for several years and worked in veterinary practice for more than ten years before setting up her own Veterinary Physiotherapy Practice. She also spent a gap year working for the RSPCA (Llys Nini Swansea) and continues to support both Llys Nini and Nico’s Legacy (formerly Welsh Poundies).

CS Animal Hydro & Physiotherapy is located at Banwen Farm, Neath, alongside CSEquestrian – our established equestrian centre and livery yard. Situated between Neath and Swansea, we provide physiotherapy services for horses, cats, dogs and other animals at the Farm. Our large heated canine hydrotherapy pool is in the perfect environment for peaceful, stress free therapy sessions whilst our fully equipped canine gymnasium in nearby Llansamlet provides the ideal location for land based physiotherapy and fitness programmes.

Physiotherapy for horses is provided either via home/yard visits or at our purpose built therapy stables.

We have close working links with general and equine veterinary practices in the area and have more than 30 Veterinary Practices referring to us.